Privacy Policy

Privacy Policy – Poelen Exotic Plants

Last Updated: 22-8-2023

Welcome to Poelen Exotic Plants (referred to as “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access or use our website,, and any associated services.

1. Information We Collect

a. Personal Information: We may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details when you place an order on our webshop.

b. Usage Information: We collect information about your interactions with our website, including pages visited, products viewed, and actions taken. This information helps us improve our services and tailor your browsing experience.

c. Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior. Cookies are small text files stored on your device. You can control cookies preferences through your browser settings.

2. How We Use Your Information

a. Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment processing.

b. Customer Support: Your information enables us to respond to your inquiries, provide customer support, and address any issues you may have.

c. Marketing and Promotions: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of marketing communications at any time.

d. Analytics: We use usage information and analytics tools to improve our website’s performance, user experience, and functionality.

3. Data Sharing

a. Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our webshop, such as payment processors, shipping carriers, and IT support.

b. Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, and protect our rights, privacy, safety, and property, as well as those of others.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, please note that no data transmission over the internet or electronic storage is completely secure.

5. Your Choices

a. Opt-Out: You can opt out of receiving marketing communications from us by following the instructions provided in our emails or by contacting us directly.

b. Access and Correction: You can access, correct, or update your personal information by logging into your account on our webshop or by contacting our customer support.

6. Children’s Privacy

Our webshop is not intended for individuals under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other communication methods.

8. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at [contact email or phone number].

Thank you for trusting Poelen Exotic Plants

with your personal information. Your privacy is important to us.