Last Updated: 22-8-2023
1. Information We Collect
a. Personal Information: We may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details when you place an order on our webshop.
b. Usage Information: We collect information about your interactions with our website, including pages visited, products viewed, and actions taken. This information helps us improve our services and tailor your browsing experience.
2. How We Use Your Information
a. Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment processing.
b. Customer Support: Your information enables us to respond to your inquiries, provide customer support, and address any issues you may have.
c. Marketing and Promotions: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of marketing communications at any time.
d. Analytics: We use usage information and analytics tools to improve our website’s performance, user experience, and functionality.
3. Data Sharing
a. Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our webshop, such as payment processors, shipping carriers, and IT support.
b. Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, and protect our rights, privacy, safety, and property, as well as those of others.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, please note that no data transmission over the internet or electronic storage is completely secure.
5. Your Choices
a. Opt-Out: You can opt out of receiving marketing communications from us by following the instructions provided in our emails or by contacting us directly.
b. Access and Correction: You can access, correct, or update your personal information by logging into your account on our webshop or by contacting our customer support.
6. Children’s Privacy
Our webshop is not intended for individuals under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age.
8. Contact Us
Thank you for trusting Poelen Exotic Plants
with your personal information. Your privacy is important to us.