General Terms and Conditions

Terms and Conditions – Poelen Exotic Plants

Last Updated: 6-9-2023

Welcome to Poelen Exotic Plants (referred to as “we,” “us,” or “our”). By accessing or using our website,, and any associated services, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before using our webshop.

1. Acceptance of Terms

By using our webshop, you acknowledge that you have read, understood, and agree to abide by these Terms and any applicable laws and regulations. If you do not agree with these Terms, please refrain from using our services.

2. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

3. Products and Services

a. Product Listings: We offer a variety of products for sale through our webshop. Each product listing includes accurate descriptions, images, and prices. We make every effort to provide accurate information, but errors may occur. We reserve the right to correct any errors and update information at any time without prior notice.

b. Pricing: Prices listed on our webshop are in Euro (EUR) and include Value Added Tax (VAT) where applicable. Shipping costs may be added to the total, and these will be clearly indicated during the checkout process.

c. Order Acceptance: Placing an order does not guarantee its acceptance. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. In such cases, we will refund any payment made.

4. Payment

a. Payment Methods: We accept various payment methods. Different methods are constantly added to the site. In order to see current accepted payment methods check the checkout section of the website.

b. Currency: All transactions are conducted in Euro (EUR).

5. Shipping and Delivery

a. Shipping Destinations: We currently ship to addresses within the EU. For international shipping outside the EU, please contact our customer support at

b. Delivery Time: We strive to deliver orders in a timely manner. However, delivery times may vary based on product availability, shipping location, and other factors. Estimated delivery times will be provided during the checkout process.

6. Returns and Refunds

Please review our Returns and Refunds Policy to understand the procedures and conditions for returning products and requesting refunds.

7. Intellectual Property

All content on our webshop, including images, text, graphics, logos, and software, is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.

8. Limitation of Liability

To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our webshop or the products purchased through it.

9. Governing Law and Jurisdiction

These Terms and any disputes arising from or relating to these Terms or your use of our webshop shall be governed by the laws of the Netherlands. Any legal action or proceedings shall be brought exclusively in the courts of the Netherlands.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of our webshop after changes have been made constitutes your acceptance of the revised Terms.

Thank you for using Poelen Exotic Plants. If you have any questions or concerns, please contact our customer support at